Travel with peace of mind.
My home in guarantees give you flexibility and protection.My Home In Biarritz tenant's guarantees
Because we often need time to organize and coordinate our holiday, to require the approval of all participants on the chosen property. Because we can all face unexpected events obliging us to cancel or stop our holiday. Because without a guarantee, cancellation is complicated, time consuming and expensive.
Unlike most booking websites playing on words to announce particularly advantageous cancellation conditions when the reality is totally different, we rather prefer being transparent and have built true solutions offering you flexibility and protection.
Our guarantees are simple, transparent and mutualist. Simple, because you can subscribe to them easily. Transparent, because their implementation is clearly defined. Mutualist, as based on common sense and users global behaviors. They are in line with My home in global travel philosophy and follow the various mechanism we set to protect your reservation.
48h Free cancellation
You need to secure your accommodation prior booking your flight or train tickets? You must get the approval of your family to confirm your choice? Our 48 hours option answers your needs.
My Home In Biarritz offers you all the flexibility you need to prepare your holiday with peace of mind.
Our 48-hours option gives you the time you need to organize your transport, confirm your choice with your family or friends, respond to a hesitation between one property and another, seize an opportunity.
To put an option on a property, you just need to get in touch with My home in team by email (info@myhomein.fr) or telephone.
Cancellation and interruption
You face a major event obliging you to cancel or interrupt your stay? In case of cancellation, you are reimbursed in full of the amounts paid. In case you should interrupt your stay, you are reimbursed on a prorata temporis basis for the nights not spent in the property.
Because only a major event makes us cancel or interrupt our holiday, we have set My home in full refund guarantee. This guarantee protects you prior your arrival but also during your stay. As a consequence, in case of a major event, you can benefit, subject to subcription from:
1. A full refund of the amount paid for any cancellation.
2. A refund on a prorata basis taking into account the nights not spent in the property for any interruption of stay.
Any reimbursement has a deductible of 10% of the rental price in order to cover bank expenses (linked to your payments and reimbursement) and the cancellation process.
Your request is processed in France, by the team of our guarantor partner who status on the eligibility of your reimbursement request. If so, the refund is processed by bank transfer within 10 days after receipt of the elements justifying your cancellation. We have set a reimbursement limit of € 25,000 per reservation.
To know more about the major events our cancellation and interruption guarantees apply for, you can consult our dedicated page.
Cancellation of stay - refund example:
You have reserved a 7 nights stay for an amount of 2,100€. You need to cancel your reservation. You are refunded for 1890€, corresponding to the rental price used minus the 10% deductible cancellation fee (210€).
Interruption of stay - refund example:
You have reserved a 7 nights stay for an amount of 2,100€. You need to return home on day four. You will be refunded for 990€, corresponding to 4 nights not used (1200€) minus the 10% deductible cancellation fee (210€).
Civil Liabilty - 1,500,000€
Any tenant should provide the owner of the property rented with an insurance policy protecting the owner against any damage happening during the rental period.
This Civil Liability is mandatory for anyone renting a property, protecting you from the damages you can cause to the real estate such as fire to name the worst. You can get it from your own insurer, often at a high cost or simply subscribe the one My home in offers.
The Damages insurance which protects you against non predictable damages that any member of your family, including your dog, can cause to the furnitures.
Note that predictable damages (such as the ones involving cleaning) are not covered by the damages insurance.
My home in guarantees terms
Booking through My Home In Biarritz, you can benefit from strong guarantees allowing you to travel peacefully.
| My Home In Biarritz guarantees | Implementation & financial terms |
|---|---|
| CIVIL LIABILITY INSURANCE | 1 500 000€ - 10% deductible (mini 50€) |
| 48 HOURS OPTION ON A PROPERTY | No payment required |
| CANCELLATION GUARANTEE - major events | 25,000€ per reservation 10% deductible (mini 50€) |
| STAY INTERRUPTION (major events) | 25,000€ per reservation - Prorata Temporis 10% deductible (mini 50€) |
Reasons and activation process of My home in guarantees
48-HOURS OPTION: you just need to contact our team by email or telephone to put a hold on a property. This does not require any payment to be made. This option stands for the following 48 hours after getting in touch with our team.
CANCELLATION INSURANCE & INTERRUPTION OF STAY: to benefit from these insurances, you must have subscribed to it. If you then need to activate it, you should send us your request in writing by e-mail or by letter with acknowledgment of receipt, explaining the reasons of your cancellation or interruption of your stay and providing your supporting documents.
Your request is analyzed by the team of our guarantor partner, who statutes on its admissibility. To know more about the causes taken into account, you can consult our pages dedicated to insurance terms. When applicable, upon receipt of the supporting documents, your reimbursement will be made by bank transfer within 10 days. Like any mutualist scheme, the guarantees you benefit from stand if they are activated for real and serious causes. We rely on your common sense to use them accordingly.
CIVIL LIABILITY INSURANCE: when you rent a property, you should provide the owner with your own insurance certificate. To avoid any administrative process, you can subscribe in a clic to My home in civil liability insurance. Make your life easy while travelling and get protected against any damages you could cause to the real estate such as fire to name the worst.